We guarantee our uptimes on our services and will always credit back our customers if we do not meet those guarantees. We also have a money back guarantee on all of our web and reseller hosting accounts. We even guarantee that our support will always be friendly and courteous.
We strive to lead not to follow the heard, VudooHosting is not like other hosting companies and we do not want to be either. We are always looking for the next "thing" to offer our customers, or how to make our existing services better. When we decide to launch a new service it is not because everyone else has it but because our clients want it.
We never hide when we have maintenance or when we will be having maintenance. We promise to always email and convey information about expected outages or problems so our clients can be aware of their service's status.
Our support staff is knowledgeable and understanding. We strive to handle every ticket that lands in our support desk with highest quality response, getting our clients the right response the first time rather than 10 tickets or 10 replies later.
We strive to make sure our clients know how much we appreciate their business. We will never treat any client as though they are just a number or another slot on a server. We like what we do and we hope all of our clients like what we do for them as well. When you submit a support ticket or contact us regarding an issue we will not only find a solution but we will test to make sure it works. Then we will explain it the fullest detail that we can so that every client feels comfortable.
It's no secret that our biggest asset is our client base. This is why we routinely ask them what we could do better or what services they would like us to be offering. We take great pride in knowing our customers are happy; in fact why not check out our testimonials.
- Michael Dishmon, arselin.com
- Jesse Hampton